We are currently hiring for a customer care agent to join our team. If you’re interested in joining a dynamic and fast-paced team, please apply today!
Your role
- Assist our customer base via live chat, telephone and email with a wide variety of account queries including payment, login, verification and bet queries
- Respond promptly to customer inquiries
- Handle complaints, provide appropriate solutions
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Record inquiries, comments and complaints
- Enhance customer experience through feedback you give to Product teams
Requirements
- High School/ Degree from an accredited University
- Fluency in English. Knowledge of extra languages will be an asset
- Prior experience in a similar role or in a call center of a reputed company is appreciated
- Computer literacy
- Excellent communication and interpersonal skills
- Flexibility to work on shift rotation