Customer Care Agent (English Speaker)

Customer Care Agent (English Speaker)

We are currently hiring for a customer care agent to join our team. If you’re interested in joining a dynamic and fast-paced team, please apply today!

Your role

  • Assist our customer base via live chat, telephone and email with a wide variety of account queries including payment, login, verification and bet queries
  • Respond promptly to customer inquiries
  • Handle complaints, provide appropriate solutions
  • Direct unresolved requests and issues to internal departments and follow up to ensure resolution
  • Record inquiries, comments and complaints
  • Enhance customer experience through feedback you give to Product teams


  • High School/ Degree from an accredited University
  • Fluency in English. Knowledge of extra languages will be an asset
  • Prior experience in a similar role or in a call center of a reputed company is appreciated
  • Computer literacy
  • Excellent communication and interpersonal skills
  • Flexibility to work on shift rotation