GamingPoint is looking for the next Customer Care Agent – Portuguese Speaking to join our team. Are you multitasking? Passionate about online playing? If yes, then we would like to meet you!
Your role
- Assist our customer base via live chat, telephone and email with a wide variety of account queries including payment, login, verification and bet queries
- Respond promptly to customer inquiries
- Handle complaints, provide appropriate solutions
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Record inquiries, comments and complaints
- Enhance customer experience through feedback you give to Product teams
- Remote/On-site
Requirements
- High School/ Degree from an accredited University
- Fluency in Portuguese and English. Knowledge of extra languages will be an asset
- Prior experience in a similar role or in a call center of a reputed company is appreciated
- Computer literacy
- Excellent communication and interpersonal skills
- Flexibility to work on shift rotation